Support Center

Welcome to the BackupAssist Support Center. Our support service is geared towards providing customers with prompt and effective technical support. Below are several methods to help you with any questions or issues you may have.

For users running BackupAssist v3 or earlier: before contacting us for email or phone support check our Software End of life (EOL) page to ensure that your product is still being supported.

Support Search

Search all our resources from one location.

1. Browse the Education Center

Browse the Education Center for a range of useful resources and product literature about BackupAssist.

Education Center topics include:

Compatibility / requirements datasheets
How-to / troubleshooting whitepapers
Instructional videos

2. Search the Knowledge Base and Support Forum

Our Knowledge Base contains documents which outline solutions to common support issues. If you are looking resolve a specific issue or error message, please search our Knowledge Base.

You can also search the Support Forum for solutions, and post questions of your own if you require assistance.

3. Search the Troubleshooting Center

Our Troubleshooting Center contains information concerning BackupAssist error messages, such as authentication and login problems.

If you are looking resolve a specific BackupAssist error message, please search our Troubleshooting Center.

4. Email support

If you require assistance from one of our support staff, you can contact us via the Feedback and Support link in BackupAssist. A member of our customer support staff will contact you within 24 hours on business days.

If you are having a problem and require assistance from one of our support staff, please open the BackupAssist console and click Help > Feedback and Help. On the screen that appears (see below) please choose from the two available options;

Help: Consult our detailed help files to try and resolve your issue or question.
Contact Support : If you are experiencing a problem that you are unable to resolve, have a general question about BackupAssist or would like to send us your suggestions on things that can be added or improved in BackupAssist.

If you are unable to access the support section within the software you can contact us directly via email at for all other technical issues and queries.

5. Phone support

We provide phone support from two office locations – USA and Australia. The contact phone numbers and hours of operation are as follows:

USA tech support center – 812-206-4265 (+1 812 206 4265 when dialing internationally)
Open: 9am – 5pm U.S. Eastern Time (what is the current local time?)
Australian tech support centre – 03-9899-4681 (+61 3 9899 4681 when dialing internationally)
Open: 9am – 5pm Australian Eastern Time (what is the current local time?)

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